Once, after years of ordering frozen BeeGee shrimp from a reputable seafood purveyor, Bigfoot discovered a hastily applied label indicating net weight. When it peeled off, he realized the company had, for years, been printing their own fake labels, heat-sealing them over the actual weight printed on the box and cheating him out of a few ounces of shrimp every five pounds. Next time the company sent Bigfoot a bill, he simply send them a Polaroid photo of the incriminating box, label peeling off to reveal actual weight. And the next time, too. And for almost a year after, Bigfoot didn't pay for fish. He never discussed it with the company -- and they never said a word. They just kept sending him free fish until they figured all that retroactive skim was paid back. When Bigfoot finally stopped ordering altogether they didn't wonder why.While nothing that dramatic has ever happened to me, I have had the opportunity to notice when a reputable chemical purveyor (all of you have ordered from them, probably) has shorted me a few percent of actual weight over a few months' of ordering. I knew it was an honest mistake (what good is lying to your customers on an issue this small? Hanlon's razor is relevant, I hope), but I found it to be a little disturbing and irritating. (It was odd how the error was always in their favor, ya know?) Phone calls were enough to fix the problem.
What say you, beloved readers? Ever been shorted by a chemical supplier?