I love this quote from Lt. Gen. Walter Ulmer (via Tom Ricks) about what a good organization feels like:
What is the essence of a 'good climate' that promotes esprit and gives birth to 'high performing units'? It is probably easier to feel or sense than to describe. It doesn't take long for most experienced people to take its measure. There is a pervasive sense of mission. There is a common agreement on what are the top priorities. There are clear standards. Competence is prized and appreciated. There is a willingness to share information. There is a sense of fair play. There is joy in teamwork. There are quick and convenient ways to attack nonsense and fix aberrations in the system. There is a sure sense of rationality and trust. The key to the climate is leadership in general, and senior leadership in particular.I can't agree with this statement enough. I especially like the bits about "joy in teamwork" and "convenient ways to attack nonsense."